Service Terms

Last updated: October 8, 2026

Bradbury Technology Solutions LLC provides IT consulting, technical support, and technology implementation services for businesses and individuals, locally in Northeast Ohio and remotely.

Services and project scope

The scope of work, rates or project fees, and expected timing are agreed with you before work begins. Services may be billed hourly or at a fixed project fee. Any additional work or expenses require your approval.

Payments and deposits

All prices, invoices, and payments are in U.S. dollars (USD). Invoices are due within 30 days of the invoice date. If a deposit is required, the amount and timing will be stated in your written quote before you authorize the work. Deposits are applied toward the agreed services.

Cancellation and rescheduling

Please provide at least 24 hours' notice if you need to cancel or reschedule an appointment. There is no cancellation or rescheduling fee. If you cancel a project after work has started, you are responsible for work already completed and expenses you approved in advance.

Refunds

If a project is canceled, any unused deposit or prepayment will be refunded after deducting fees for work already completed and expenses you approved in advance. Refunds will be returned to the original payment method where possible.

If you believe services were not provided as agreed, please contact us with the details. We will review the concern with you and arrange an appropriate resolution, which may include correcting the work or providing a partial or full refund. This policy does not limit any rights you have under applicable law.

Written agreements

If your project has a separate written service agreement, its specific scope, payment, cancellation, and refund terms take precedence over these general policies, subject to applicable law.

Privacy and support

Our Privacy Policy explains how we handle information submitted through this website and related inquiries.

For service questions, cancellations, billing concerns, or refund requests, contact mike@bradburysolutions.com or call (440) 869-2082.